Since the launch of Uber as a small ride-hailing app in 2009, the on-demand economy has grown into a big giant today powered by the services of gig workers across various industries. The business model of Uber has been flexible and scalable enough to be adopted by different sectors throughout the world.
Some of the key reasons why an app like Uber was hugely successful in the market
User-friendly taxi-booking application
- The old times where people used to call taxi operators and book a cab has been replaced now with smartphones.
- It takes just a few seconds now to hire a taxi to any place.
- The Uber platform takes care of different aspects like booking taxis instantly, timely dispatch of the vehicles, sharing information of the fare transparently, and ensuring lightning-fast processing of transactions through integration with multiple payment gateways.
A high level of safety
- An app like Uber offers a secure travel experience for the passengers better than utilizing public and private transport options.
- Licensed and well-trained drivers are at the wheel ensuring no chance of accidents and mishaps.
- Real-time tracking of cabs can be done by the customers and the location can be shared with their family members and friends too for greater credibility.
- Users of the Uber platform can also rate the quality of their travel experience in the integrated feedback system.
- They can share opinions about the behaviour and professionalism of drivers. The cabbies who misbehave and commit any unlawful act will be permanently removed from the platform.
Attractive incentives to drivers
- Drivers are an important stakeholder of Uber’s successful run throughout the globe. They are at the forefront of every ride, and the overall rating of the Uber platform is reflected by how drivers deal with passengers.
- Many drivers who drove on rented cabs have become mini-taxi entrepreneurs today. Their income has increased significantly by driving regularly on the Uber platform.
- Drivers are safeguarded with insurance and Personal Protective Equipment (PPE) kits.
- The drivers also benefit from flexible schedules and Uber Pro, which is an exclusive rewards program for highly accomplished drivers.
The rapid expansion of business operations
- From limited functioning in San Francisco, California in March 2009, Uber has become a global transport giant now. The platform is available in more than 80 countries across 10000 cities.
- This indicates how they have discovered new markets quickly, analyzed customer behaviour deeply, and adapted their business model to enter more regions depending on the extent of competition in the business of ride-hailing.
- Apart from cabs, it has also started to offer other services like Uber Auto, Uber Freight, and Uber Moto to earn more revenue.
- In the future, Uber is planning to introduce driverless cars and flying taxis to take the travel experience for the passengers to the next level.
Use the potential of Word of Mouth (WOM)
- If one user has a good travel experience on an Uber cab, he/she will likely recommend utilizing the ride-hailing service to his/her family members and friends. This ensures positive buzz for the Uber like app.
- More passengers can also be attracted by publishing targeted advertisements and through social media posts.
- By promptly responding to customer complaints and grievances, the trust is enhanced, and the user base of Uber increases quickly.
Entrepreneurs planning to get a stronghold over the on-demand transport industry can do it by partnering with a competent app development company for getting hold of a customized Uber for X script. The ready-made and feature-rich solution will contain smoothly operating Android and iOS apps for the passengers and drivers, a modern web panel, and a sturdy admin dashboard.
The important features of the Uber for X solution
Flexible vehicle booking options – The customers can choose the date and time of their booking beforehand for safe travel. They can select between various options like Uber X, Uber Pool, Uber Black, Uber Green, UberXL, UberLux, Bikes, Scooters, and Auto-Rickshaws according to their convenience.
A surge pricing tool – Based on the demand and supply of taxis and drivers, surge pricing will be imposed, which is an extra charge over and above the normal travel fare. It will depend on factors like location, time, traffic, and weather conditions.
An easy cancellation facility – The users must be allowed to cancel their rides anytime. A nominal fee can be imposed if cancellations are made by customers at the last minute since it takes some time for drivers to discover new rides. This extra source of income through cancellation charges helps the Uber for X platform to effectively compensate the loss of income of the drivers.
Access to earnings reports for the drivers – The cabbies can keep close track of their earnings made on the Uber for X solution over a period. It includes details like total hours worked, total rides completed, average rides in a week/month/year, and average income made per ride.
An SOS button – The passengers can utilize the SOS button to alert the admin in case there is an emergency. The admin will inform the required rescue and relief agencies and law enforcement authorities.
Acceptance of numerous payment methods – The travellers can pay for their rides through Apple Pay, Amazon Pay, debit cards, cash, credit cards, e-wallets, Google Pay, net banking, PayPal, and UPI with ease.
Availability of a Heatmap – It is utilized by the admin of the app like Uber for X to know the extent of taxi demand in different geographical regions and driver activity. They can allocate more cabs in those places with greater usage.
Ride history – The passengers can view a detailed list of all their previous rides on the Uber for X solution. It is helpful for future reference as all the information is shared transparently.
The various aspects that play a part in determining the budget for developing the Uber for X script
- The duration that is taken for development, which will be either a few weeks or some months.
- The rates paid to the development team either hourly, weekly, or monthly. It depends on their location, qualifications, and skill-sets. The team includes digital marketing specialists, finance managers, mobile app developers, QA testers, technical support staff, and UI/UX designers.
- The extent of customization required by the business firm. A personalized Uber for X app is provided as the enterprise can display its brand name, colour theme, and logo.
- The nature of features (basic and advanced) included in an app like Uber for X.
- Cross-platform compatibility as the Uber for X solution must be deployed on Android, iOS, macOS, Web, and Windows operating systems.
- The kind of technologies utilized for front-end and back-end development of the Uber for X script. It includes tools like Amazon S3, Amazon Web Services (AWS), AngularJS, Firebase, Flutter, Google Maps API, Kotlin, Node.js, Swift, and Twilio.
Final Thoughts
Uber started as a pioneer in the on-demand economy more than a decade ago. Today it is the ultimate leader inspiring thousands of entrepreneurs to launch profitable ventures in the market. Entrepreneurs can witness massive growth by coming out with game-changing on-demand apps based on the Uber for X concept.
Many industries like beauty, healthcare, and home services can be disrupted successfully with an Uber for X solution. With numerous sources of revenue and efficient customer retention strategies, entrepreneurs will achieve all their business goals and sustain themselves in the market for a long time.