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How Mango Insurance manages to make payments in 45 minutes

“Mango Insurance” pays clients for 45 minutes

Fast means high quality. It is with this motto that Mango breaks records for the speed of insurance payments. In “Mango” two-thirds of insured events receive payments on the day of application. 

More than a thousand rubles per minute

The record for payment for an insured event in Mango is 45 minutes. Katerina from Dmitrov found herself in an unpleasant situation: neighbors from above extinguished the fire, and her apartment was flooded. She immediately contacted the insurance company and received a payment of 50 thousand rubles. How did this happen?

Katerina describes it this way: “After I turned to the operator on the mango site in chat, it took all 40 minutes, registration, filling, and transfer of money.” She left her impressions on otzovik. 

We estimated the total time from application to payment of funds to be longer – 45 minutes. Mango employees also took into account the time of filming the video by Katerina and sending us the video. 

This case is truly unique: in ordinary insurance, the review can take up to several months. At Mango, they try to make the process as fast as possible. We will tell you how Mango manages to achieve such results and what are the advantages of online insurance.

Distance brings you closer to the goal

Having a “remote” service becomes a big advantage for companies. Insurance is no exception – dozens of well-known companies strive to simplify the process for the client and translate it online. The particular popularity of this type of insurance increased in the spring against the backdrop of COVD-19.

Where does online insurance begin?

Let’s compare the process of obtaining insurance in classic insurance and in “Mango”, which uses only remote technologies for this. As an example, we will take the real estate insurance industry.

In ordinary insurance, the execution of the contract looks something like this:

It is much easier to take out insurance at Mango:

The registration really takes minutes. And what is important – it allows you to take out insurance from anywhere, as long as there is the Internet. 

Fast, simple, a lot

But what if something goes wrong? Here the insurance company must show its best side. Therefore, at Mango, we try to make the process as simple as possible for the client. The process of online communication at Mango is much faster than having to carry certificates and documents to the office of a regular insurance company. Therefore, our motto is “fast, simple and a lot”.

The minimum number of documents for registration of an insured event.

In 90% of cases, communication takes place online in the support chat or through a convenient messenger.

The process of assessing insurance claims is partially automated. Experts and customer service staff don’t waste time.

The main proof is video and photos. 

Documents and confirmations do not need to be taken anywhere. It is enough to send them to the chat. 

A live person always communicates with the client in the chat.

Mango spends money on clients, not on renting beautiful offices and agents all over the country.

Experts evaluate each case carefully.

The automated calculation system helps to assess the damage comprehensively.

24/7 support

To report an insured event at Mango, you need:

How to report an insured event

While the client is waiting, the insurance company manages to check all documents, videos, and photos, assess the damage and consider the insured event. Most often, this procedure takes one working day at Mango. Why?

Features of the work of “Mango Insurance “

The money promptly and without expectations

How do you get the money? Funds come to the card, which is indicated in the personal account or to the details.

The main advantage is that 90% of document checks take place online, without unnecessary fuss for the policyholder.

What they come to “Mango ” with

Now Mango has two main products: animal insurance and real estate insurance. The problems that we have tried to take into account are the most frequent ones that our clients may face

Real estate insurance 

Protects against:

Important: the insurance includes repairs and finishing (except for the concrete frame); things in the apartment, civil liability to neighbors.

According to statistics, most often clients come with bays, power surges, and cases of civil liability. 

Pet insurance 

Protects against:

Important: the insurance includes veterinarian consultations, operations, droppers, injections, medications, a hospital for the animal, but we have some exceptions. You can read more about this here.

The most common pet insurance claims are pet diseases and tick bites.

Finally

So why does Mango Insurance pay for 45 minutes?

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